Refund Policy
A Legal Disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - The Basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to Include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
Refund Policy
At Deep Origin, we are committed to providing you with premium-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
To be eligible for a refund:
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The item must be unused, unopened, and in the same condition that you received it.
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It must also be in the original packaging.
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Requests for refunds must be made within 7 days of receiving the product.
2. Non-Refundable Items
Certain types of goods are non-refundable for hygiene and safety reasons, including:
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Opened or used products
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Perishable goods (if applicable)
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Gift cards or downloadable software (if any)
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Custom or made-to-order items
3. How to Request a Refund
To initiate a refund:
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Contact us at support@deeporigin.shop with your order number and reason for the return.
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Our support team will guide you through the return process, including the return address and packaging instructions.
4. Return Shipping
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Customers are responsible for return shipping costs unless the product was defective or incorrect.
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We recommend using a trackable shipping service or purchasing shipping insurance.
5. Refund Processing
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting images. We’ll send a replacement or issue a full refund as needed.
7. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company – it may take some time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, please contact us at support@deeporigin.shop